Last Updated: January 15, 2026
This Refund and Rescheduling Policy outlines the conditions under which Dime Key Security & Education Co., Ltd. (“Company”, “we”, “us”) handles cancellations, session rescheduling, deposits, and refunds for paid consultative workshops, key architecture reviews, and recovery drills.
1. Booking Deposits & Payment Terms
To secure a date on our research and faculty calendar:
- A 50% advance deposit is required upon signing the formal engagement agreement.
- The remaining 50% balance is billed upon completion of the live workshop session and delivery of the finalized runbook documentation.
2. Cancellation by Client & Refund Eligibility
We understand that software release cycles and engineering emergencies may require schedule modifications. Our cancellation and refund schedule is as follows:
| Notice Timeframe | Refund Condition | Applicable Deductions |
|---|---|---|
| More than 14 Calendar Days prior to session | 100% Full Refund of Deposit | Zero fee deduction (client pays standard bank transfer fee only) |
| 7 to 14 Calendar Days prior to session | 50% Refund of Deposit | 50% of deposit retained to cover preliminary threat profiling work |
| Fewer than 7 Calendar Days prior to session | No Deposit Refund | 100% of deposit retained; funds may be credited toward a future rescheduled session (see Section 3) |
| Session Already Delivered / Started | Non-refundable | Consultative time and delivered customized runbooks cannot be refunded |
3. Rescheduling Terms
In lieu of outright cancellation, clients may reschedule any booked workshop session:
- Advance Rescheduling Notice: If requested at least 7 business days before the scheduled session date, your deposit is transferred to the new date at no additional cost.
- Late Rescheduling Notice (Within 7 Days): A one-time administrative rebooking fee of $150 USD (5,200 THB) applies to cover faculty rescheduling.
- Maximum Rescheduling Limit: Each engagement may be rescheduled up to two (2) times within a 6-month window from the original booking date.
4. No-Shows & Unannounced Absences
If a client fails to attend a confirmed remote or in-person session within 30 minutes of the scheduled start time without prior written notice, the session is classified as a “No-Show.” The advance deposit is fully forfeited, and the remaining session must be rebooked at full rate.
5. Cancellation or Rescheduling by the Company
In the rare event that Dime Key Security & Education Co., Ltd. must cancel or reschedule a session due to unforeseen instructor emergency or severe technical disruption:
- We will provide immediate notification and offer priority rescheduling within 10 business days.
- If the proposed alternative dates are unacceptable to the client, we will issue an immediate 100% full refund of all paid deposits.
6. Non-Refundable Items & Services
The following items and services are strictly non-refundable:
- Completed live workshop hours and one-on-one advisory sessions;
- Customized, delivered architectural runbooks, threat matrix PDFs, and Markdown templates;
- Custom hardware items (e.g. physical stainless steel test plates or hardware tokens) purchased specifically at the client’s request.
7. Refund Request Process & Processing Times
To request a cancellation or refund:
- Submit a written request from the email address registered with your initial booking to info@focus-weavecore.click.
- State the engagement invoice number, organization name, and reason for the request.
- Our billing coordinator will review the timeline and confirm eligibility within 2 business days.
- Approved refunds are processed via the original payment method (SWIFT wire or Thai bank transfer) within 5 to 10 business days.